Achieving the ISO/IEC 22301:2019 certification is considered a significant milestone in CMC Telecom’s strategy to enhance safety, stability, and readiness for customers, especially in the context of growing demand for uninterrupted business operations.

CMC Telecom Officially Achieves ISO/IEC 22301:2019 Certification – Commitment to Uninterrupted Services for Vietnamese Businesses

ISO/IEC 22301:2019 is regarded as the global “gold standard” for Business Continuity Management Systems, certified by TÜV NORD CERT GmbH (Germany), one of Europe’s leading independent certification bodies. The standard is typically applied only to technology and digital infrastructure enterprises with the most stringent operational requirements. It provides principles, methodologies, and tools that help organizations maintain stable operations even under the most complex risk scenarios such as natural disasters, technical failures, cyberattacks, or large-scale infrastructure disruptions. Obtaining this certification means that an enterprise must demonstrate strategic-level risk management capabilities—from Business Impact Analysis (BIA), building prevention–response–recovery models, conducting regular drills, to operating a service system that ensures availability and resilience at all times. This certification level is granted only to organizations with internationally recognized capabilities in risk management, operational reliability, and internal control systems.

In the context of rapid digital economy development, services such as internet connectivity, data transmission, data centers, voice services, and cloud computing have become the “backbone” of business operations. Even a few minutes of disruption can cause losses worth billions of VND, directly impacting customer experience and brand reputation. Achieving ISO/IEC 22301:2019 demonstrates that CMC Telecom has built an internationally standardized operational system capable of responding to risks and ensuring continuous 24/7 services.

A representative of CMC Telecom said that implementing the standard has helped the company establish a systematic process chain—from risk identification, contingency planning, response role allocation to periodic testing. All efforts aim at the ultimate goal of ensuring enterprise customers, especially those in sectors such as finance–banking, logistics, e-commerce, manufacturing, and digital transformation, always receive stable, secure, and uninterrupted services.

Beyond management processes, ISO/IEC 22301:2019 also supports CMC Telecom in strengthening its technical infrastructure. The FTTO (Fiber To The Office) system helps businesses maintain high-speed, stable bandwidth with guaranteed recovery time in case of incidents. CMC Telecom’s high-capacity international connectivity routes—directly connecting with major internet hubs such as Hong Kong, Singapore, Japan, and the US—are operated under BCMS standards to minimize disruption risks.

In the cloud computing segment, CMC Cloud—a “Make in Vietnam” international-standard cloud platform—also benefits from the implementation of ISO/IEC 22301:2019. CMC Telecom’s modern data centers in Hanoi and Ho Chi Minh City are operated under stringent procedures, ensuring service continuity even under force majeure circumstances. Meeting global business continuity standards enhances the reliability of CMC Cloud for banks, large corporations, and enterprises running critical systems on cloud environments.

According to industry experts, achieving the ISO/IEC 22301:2019 certification will strengthen CMC Telecom’s position among pioneering telecommunications and digital infrastructure enterprises in Vietnam. With increasing reliance on data, connectivity, and digital platforms, service continuity has become a top priority for businesses. The greatest advantage of ISO 22301 lies in shifting from a “reactive response when incidents occur” mindset to a “proactive preparation, prevention, and rapid recovery” approach.

CMC Telecom stated that in the coming period, the company will continue expanding the scope of ISO/IEC 22301:2019 implementation, while integrating other international standards to build a comprehensive operational ecosystem. With this global BCMS certification, CMC Telecom reaffirms its commitment to providing Vietnamese customers with telecommunications and IT services that meet all three essential criteria: stability, security, and constant readiness.