Freshworks Archives - CMC Telecom | Comprehensive Service Provider

October 2020, CMC Telecom is excited to announce a partnership with Freshworks to launch Freshworks cloud-based suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers.The products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and win customers for life.

Founded in October 2010 by Girish Mathrubootham and Shan Krishnasamy, now Freshwork have a headquartered in California, US, and global offices in India, UK, Australia, and Europe. Freshworks is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India with a $3.5 billion valuation. Widely used by over 150,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco. Featured in 3 Gartner Magic Quadrants for CRM Customer Engagement Center for Freshdesk, Sales Force Automation for Freshsales, and IT Service Management Tools for Freshservice.

Customer Engagement Solutions


Freshchat - A better way to engage	Freshdesk - Delight your customers and win them for life
Modern messaging software for sales, marketing, and support to turn visitors into leads and customers into happy, engaged users. Freshchat can help to (1) delight customers with bots and AI that focus on intent, delight, and faster resolution + (2) Send proactive campaigns to users based on user behavior, actions and other conditions + (3) Meet your expanding customer needs with the open and flexible Freshworks Platform.	An omnichannel helpdesk ticketing system for customer support to delight customers and win them for life.. Additional, Freshdesk give you (1) work together as a team to quickly and efficiently solve customer problems + (2) Leverage Freshdesk's built-in capabilities to automate repetitive helpdesk tasks + (3) Ticketing made easy + (4) Identify problems, plan based on metrics and improve helpdesk performance + (5) Customize your workflows, customer portal, agent roles and more to make the helpdesk truly yours and more…

Employee Engagement Solutions


Freshservice- Helping to Transform IT Service Management	Freshteam - HR software for growing businesses
Refreshingly easy-to-use, simple-to-configure IT service management software to modernize IT and other business functions. Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. It also offers a gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks.	A smart HR software to manage hiring, onboarding, time-off, employee data, and HR workflows. In recent years, Freshteam has proven its ability to transform companies’ recruiting experience. Comprised of several unique applicant tracking and recruitment CRM features, Freshteam equips users with all tools they need to attract and retain talented professionals.

Sales & Marketing Solutions:


Freshsales - Sales CRM by Freshworks	Freshmarketer - Best Marketing Automation Software
A CRM solution and sales system to enable sales teams with AI-based lead scoring, visual deal pipeline, intelligent workflow automations, and customizable visual reports and dashboards, Freshsales gives businesses everything they need to manage and scale their sales without having to juggle multiple tools.	All-in-one conversion optimization suite to achieve better automation, faster conversions, and more sales. Journey, its flagship product, gives you control and freedom to design, customize, and position your engagement workflows based on your specific preferences. Some of its most common use cases are autoresponders, lead nurturing workflow, bulk campaign, and web form tracking.

About CWorks Custom App

CWorks Custom App is a telephony integrated application of CMC Telecom Vietnam that enables users to directly Call or send SMS from Freshworks (including Freshdesk, Freshchat, Freshservice, Freshteam, Freshsales, Freshmarketer).

CWorks Custom App is ready to help all enterprises in Vietnam can now use Freshworks software that supports both Voice and SMS functions, helping to connect, communicate with customers, even other departments. You don't worry about interruptions with CWorks Custom App.

What's new in CWorks Custom App

Supports Voice, SMS functions

Supporting Voice and SMS functions for Freshworks products distributed by CMC Telecom (including Freshdesk, Freshchat, Freshservice, Freshteam, Freshsales, Freshmarketer)

Delivery Voice service in perfect way by CMC Telecom

Manage and set up, smart call navigation and more ...

Control and manage call performance

Allows the manager to track the employees' calls in real time as well as display reports, analyze call data and more...

Brand SMS campaign

SMS marketing gives your company a unique opportunity to truly personalize messaging and connect with customers one-on-one via text. by your brand name.