PRODUCTS & SERVICES

September 2020, CMC Telecom became Ameyo's first and only supplier in Vietnamese market in providing solutions to solve all customer experience issues, eliminating inefficient business activities while helping to manage employees well at a reasonable cost.

 

At the moment, Ameyo's solutions are ready to support Vietnamese businesses with a variety of options, including on-premise deployments in customer-centric data centers or through cloud like AWS, Azure, Oracle or CMC Cloud. The cooperation between the two domestic and foreign technology units is looking forward to opening up greater opportunities for Vietnamese enterprises. It is able to take advantage of comprehensive solutions of Customer Contact Center from Ameyo as well as inherit a domestic cloud computing infrastructure to help optimize costs, accelerate connectivity and higher support availability.

 

Founded in 2003 under the name Drishti-Soft, by 2010, the brand was officially changed to Ameyo. So far, Ameyo has become the world's leading brand in customer service center solutions, serving more than 2,000 businesses in 60 countries. A series of multinational corporations in the fields of Finance - Banking, Insurance, E-Commerce, and Telecommunications have been accompanying Ameyo in the reform of management and customer care systems to bring different values ​​to the business model. These include major brands such as HDFC Bank, Standard Chartered, ABA Bank (Group of National Bank of Canada), Khan Bank, Oriente Vietnam, Telecom Malaysia, Matrix, Metlife, Qatar Insurance, ...

 

One-Stop Solution to Improve Customer Experience

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FUSION CX

Make your customer support more effective with Ameyo’s Helpdesk Ticketing System. Having a helpdesk system that helps businesses deliver the experience that their customers want is a must as it will positively increase the CSAT score and boost agent productivity.
– Enable your platform with Omnichannel Ticketing
– Provide the right tools to agents for effective communication
– Automate operations to increase first call resolution rate

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AMEYO OMNI

Today, the customer wants to do business on their preferred channel. With Ameyo Omnichannel interaction, you can ensure that no interaction is missed and no customer is left behind. Value your customers coming from multiple channels and convert them into promoters of your brand by driving contextual conversations.
– Miss no interactions with Ameyo Omni
– Make switching between multiple tabs easy with Unified Agent Desktop
– Preserve the context of each interaction across the customer journey

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AMEYO COLLECT

Debt collection is no more a problem because now you can segregate your customers intelligently and speed up the collection process with ease. Ameyo debt collection software allows businesses to reach more customers in less time and effectively use their resources by providing them with features like smart reminders.
– Speed up collections with intelligent segregation
– Ensure secure operations with advanced security compliance
– Make daily collections easy with automation

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AMEYO ENGAGE

Get a cloud contact center solution that grows with you. With the minimum cost involved, work across geographies and become a differentiator for your customers. Cloud call center software is hosted over the internet and is easy to deploy, therefore, no need for infrastructure setup and you can do business from remote locations.
– Improve your business ROI with minimum investment
– Route the calls smartly to best-suited agent
– Manage each interaction count with smart reporting & dashboard tools

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MOBILE APP

Ameyo’s mobile contact center solution is a fully functional contact center on a mobile app that offers a wide range of features like enterprise-grade security, omnichannel capabilities, device & network management reports. It’s a flexible and user-friendly solution that is built for the agents that have smartphone only, allowing them to convert their smartphones into a full-scale contact center solution.
– Flexibility to Login from anywhere
– Comprehensive Remote Monitoring
– Zero Infrastructure Needed

Match with your diverse business needs

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BANK, FINANCE, INSURANCE
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OUTSOURCING
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TRAVEl & HOSPITALITY
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TELECOMMUNICATION
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RETAIL
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EDUCATION
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HEALTHCARE
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GOVERNMENT

Why Do Customers Choose Ameyo?

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Deliver Enhanced Omni channel Customer Experience

Be where your customers are. With Ameyo’s omnichannel engagement platform, engage with your customers on Email, SMS, Chat, Social Media, Voice Call, and Video Call. Your agents get the holistic view of customer interactions coming from different channels in a unified agent interface, providing them the flexibility to manage customer interactions with ease.

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Get Deployment of your Choice

Ameyo offers an array of call center deployment solutions ranging from cloud-based call center solution, on-premise call center solution, and hybrid call center software. You can choose the solution that fits your business needs.

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Increase sales opportunities

Bringing a solid customer database helps the operator to judge and easily advise more products and services. Thereby helping businesses promote more revenue through each call.

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Get Full-Scale Enterprise-Grade Features

Manage all your inbound and outbound calling operations with a full-scale enterprise-grade solution that offers IVR, ACD, Dialer, and CTI-CRM Integration. Additionally, it provides the agents with the flexibility to put a customer on hold, mute, transfer, confer, etc. as is required.

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Be Remote ready

Get enterprise-grade security in a virtual contact center solution even while working remotely. Even working remotely you can handle all your calling operations from anywhere and get full control of remote monitoring with full-scale enterprise contact center capabilities - Remote Governance with 360-degree Application Infrastructure Management - Establish Control with Centralized Contact Center Operations - Flexibility to Login from Anywhere

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Comprehensive Monitoring Capabilities

The supervisors and managers get a detailed insight into the business metrics such as average call handling time, number of calls handled, number of agents available, campaign performance, helping them make well-informed decisions for their business. Additionally, supervisors can also keep track of agents’ activities in real-time by snooping, whispering, barging, and conferring.

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Deliver Enhanced Omni channel Customer Experience

Be where your customers are. With Ameyo’s omnichannel engagement platform, engage with your customers on Email, SMS, Chat, Social Media, Voice Call, and Video Call. Your agents get the holistic view of customer interactions coming from different channels in a unified agent interface, providing them the flexibility to manage customer interactions with ease.

#
Get Deployment of your Choice

Ameyo offers an array of call center deployment solutions ranging from cloud-based call center solution, on-premise call center solution, and hybrid call center software. You can choose the solution that fits your business needs.

#
Increase sales opportunities

Bringing a solid customer database helps the operator to judge and easily advise more products and services. Thereby helping businesses promote more revenue through each call.

#
Get Full-Scale Enterprise-Grade Features

Manage all your inbound and outbound calling operations with a full-scale enterprise-grade solution that offers IVR, ACD, Dialer, and CTI-CRM Integration. Additionally, it provides the agents with the flexibility to put a customer on hold, mute, transfer, confer, etc. as is required.

#
Be Remote ready

Get enterprise-grade security in a virtual contact center solution even while working remotely. Even working remotely you can handle all your calling operations from anywhere and get full control of remote monitoring with full-scale enterprise contact center capabilities - Remote Governance with 360-degree Application Infrastructure Management - Establish Control with Centralized Contact Center Operations - Flexibility to Login from Anywhere

#
Comprehensive Monitoring Capabilities

The supervisors and managers get a detailed insight into the business metrics such as average call handling time, number of calls handled, number of agents available, campaign performance, helping them make well-informed decisions for their business. Additionally, supervisors can also keep track of agents’ activities in real-time by snooping, whispering, barging, and conferring.

Contact Us

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Hotline
1900 2020
Contact us