In July 2019, Samsung SDS became a major shareholder of CMC Group, after a blockbuster investment deal in the Vietnamese technology market at that time. Few people know, this is the result of many years of cooperation between the two sides. CMC, from providing reliable infrastructure for Samsung, has now become a partner for this foreign business to trust and invest in, improving the capabilities of both.

After 15 years of development and making a mark in the field of infrastructure and data, CMC Telecom has affirmed the quality of service, skills and value of its staff with domestic and foreign partners. This is also the premise for the company to start upgrading its ecosystem to a new level, especially with the presence of two new service blocks, ITO and CSS, providing customers with comprehensive services. that few Vietnamese businesses today have, realizing the mission of a converged service provider.

IT Outsourcing – replicating the best values for customers

In the field of information technology, IT Outsourcing is understood as a business that will use external resources to perform IT work. The Vietnamese market is known for IT Outsourcing mainly in software outsourcing services. However, it does not stop there, CMC Telecom goes in a completely different direction, which is to provide a comprehensive service, meeting all IT requirements, especially digital infrastructure that every business and organization needs. current position is needed.
After decades of providing services to top businesses, with the most stringent requirements, CMC Telecom understands even the smallest needs. The company quickly deployed IT Outsourcing services, focusing on two core values, including human resources and infrastructure – things that CMC possesses the best quality on the market.

CMC Telecom deploys IT Outsourcing services focusing on two core values, including human resources and infrastructure

The company currently has nearly 500 employees working on ITO, knowledgeable about international markets, such as England, Japan, Korea, and China. With 15 years of experience providing infrastructure, CMC Telecom also owns a staff that few units today have, including hundreds of senior personnel, possessing international certificates in Cloud, Network, System, Data Center, Network Security.

“Operations have entered the ‘bloodstream’ of everyday engineers. From our experience, professionalism and people management ability, we can multiply them into available systems to immediately transfer to customers”, Mr. Dang Tung Son, Deputy Head of Business and Education. Marketing CMC Telecom shares.

Mr. Dang Tung Son, Vice President/ Sales and Marketing Education CMC Telecom shared

The unique point of CMC Telecom’s ITO service is also the ability to exploit the leading infrastructure advantages of this enterprise. After more than a decade, especially 8 years of cooperation with Southeast Asia’s leading telecommunications provider Time DotCOM, CMC Telecom has owned the CVCS backbone stretching from North to South, directly connected to five cable lines. international optics, a system of three Data Centers with the first one in Vietnam to achieve Uptime Tier III certification in design and construction, and a comprehensive Cloud platform, combining CMC Cloud make-in-Vietnam with International Clouds like AWS, Google or Microsoft.

Although it has not been providing ITO services for long, CMC’s values have been demonstrated and recognized by high-end customers, including Samsung SDS – a subsidiary of Samsung Electronics, mainly responsible for the ITO services. system operations for all companies under the group. CMC Telecom has helped them save costs, time, simplify management and obtain products from a team of highly specialized personnel.

Evaluating the process of Samsung SDS choosing CMC as its ITO partner, Mr. Son commented that the greatest value the company brings “is the professionalism and operating experience of CMC that no other unit can provide”. thereby creating the same trust as “in-house” personnel. When there was a need to move Data Center from Korea to Vietnam to optimize costs, Samsung SDS chose CMC Telecom to provide resources for transmission lines, IT systems, Cloud, operations engineers and software engineers. soft.

CMC Telecom operates services for Samsung SDS

According to Mr. Son: “The supply field is new, but since its establishment, CMC Telecom has built a strong team in operating core systems, data centers, and clouds according to professional, methodical processes and international standards. Internal training takes place regularly so customers do not have to retrain, it only takes a short time to grasp the process.”

From initial successes with Samsung SDS, CMC Telecom has upgraded and “tailored” the first and only full package of Managed Services in Vietnam for banking customers. Services are provided to support banking organizations in operating and administering IT systems to ensure effective and synchronous operations.

According to Statista’s report, the IT Outsourcing market is expected to reach 460.1 billion USD by 2023, with an annual growth rate of 11.07% and is expected to reach 777.7 billion USD by 2028. According to the assessment of Mr. Son, the trend of using ITO in the network and system segment is not much, and this will be a great development space for CMC Telecom in the near future.

Security – Information security is a top priority

With more than a decade of working on infrastructure and data centers for high-end customers, this business understands the importance of data security more than anyone else. From its knowledge, CMC Telecom has added the information security segment, applying advances from the Cyber Security segment of CMC Group, to turn this into an important service block, providing to customers. world-class security service customers.

CMC Telecom’s information security services provide a wide range of service contracts, from software making, professional service provision to international security standard consulting services, with four main product lines including: Anti-virus/malware products/solutions; CMC SOC Cyber Security Monitoring & Operations Center; Information Security Assessment and Inspection Service; and Certification Assessment & Consulting Services.

CMC Telecom provides four main information security service groups

Thanks to that, customers using CMC Telecom’s services are not only provided with high-speed, easy-to-use infrastructure and cloud services, but also ensure data security at the maximum level.

In which, the CMC SOC technology system applies AI and Automation technology, capable of 24/7 monitoring, analysis, warning and real-time handling of information security incidents that are currently taking place. 22% market share in the domestic security and order monitoring service market. The security testing segment, CMC Pentest, is currently serving hundreds of businesses, mainly customers in the banking, finance, securities, and e-commerce sectors.

In terms of revenue scale, customers and market, CMC Cyber Security ranks first among private companies and second among Vietnamese businesses in the field of security.

CMC’s advantage in providing services not only comes from solid infrastructure but also well-invested human factors. The company is also willing to provide personnel to operate security solutions for customers at different scales. “Customers will have difficulty building a team to operate the internal security chain because this industry has extremely few personnel and high costs. Businesses can hire professional staff from CMC at much lower costs,” Mr. Son said.

“We are always constantly improving our human resources and service quality to provide large customer groups, especially in the field of Finance and Banking. From the large projects that have been implemented with Samsung and banks, CMC Telecom is completely confident in providing human resources services and management experience to customers on an even larger scale,” Mr. Son added.